Frequently Asked Questions

  • Shipping times vary depending on your location, but most U.S. orders arrive within 3–7 business days after production.

  • All of our products are made to order just for you! Please allow 2–7 business days for production before your order ships. Once your order has been shipped, you'll receive a confirmation email with a tracking number.

  • Yes! As soon as your order ships, you'll receive an email with your tracking information so you can follow your package every step of the way.

  • Each item is printed especially for you when you place your order. Making products on demand helps reduce waste and allows us to offer unique designs without overproducing inventory.

  • Return & Refund Policy

    Thank you for shopping with us! Every item is made to order specifically for you. Because of this, we are unable to accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

    Returns & Exchanges

    Since all products are custom made, we do not accept returns or exchanges for:

    • Ordering the wrong size, color, or design.

    • Change of mind.

    • Buyer remorse.

    Please review sizing charts and product details carefully before placing your order.

    Damaged, Defective, or Incorrect Items

    If your order arrives damaged, defective, or you received the wrong item, please contact us within 30 days of delivery.

    Please include:

    • Your order number.

    • A brief description of the issue.

    • Clear photos showing the problem.

    Once reviewed, we will gladly arrange a replacement or refund at no additional cost.

    Lost Packages

    If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and determine the best resolution.

    Order Changes & Cancellations

    Because orders begin processing quickly after they are placed, we cannot guarantee cancellations or modifications once an order has been submitted. If you need to make a change, please contact us as soon as possible, and we'll do our best to help.

    Contact Us

    If you have any questions about your order, please reach out to us through our website's contact form or by email. We are always happy to help and will do our best to make things right.

    Thank you for supporting our small business and helping us continue our mission of making a difference for dogs in need. Your support truly means the world to us.

  • We currently ship to select countries. Shipping availability and delivery times will be shown during checkout.

  • We want to make it right. Please contact us within 7 days of receiving your order and include your order number along with photos of the issue. We'll work with you to resolve it as quickly as possible.

  • Because each item is made to order, we can only accept changes or cancellations within a few hours of placing your order. Once production has started, we are unable to make changes.

  • If your order contains multiple items, they may be produced and shipped from different printing facilities. If this happens, your items may arrive separately at no additional shipping cost to you.

  • Yes! Every design is created by Jackie and inspired by the dogs she has personally saved from euthanasia. Each piece is thoughtfully crafted to honor their stories while reflecting the bold, hardcore aesthetic she envisioned. These designs represent resilience, second chances, and the unapologetic spirit of rescue dogs—turning their journeys into wearable art with purpose.

  • We're different because our dog merchandise isn't your typical cookie-cutter design. We create bold, unapologetic artwork for the people—and the dogs—who get it. Every piece is made for those who embrace individuality, live authentically, and believe rescue dogs deserve a style as fearless as they are.

  • Yes! We're always open to collaborating with other businesses and creatives. We believe two creative minds are better than one, and we love bringing unique ideas to life through meaningful partnerships.

    We're especially passionate about working with nonprofit dog rescues to help support their fundraising goals through custom merchandise and collaborative designs. If you're interested in partnering with us, please email us along with a copy of your nonprofit's tax-exempt determination letter so we can learn more about your rescue and discuss how we can work together.

  • We're currently working on this because we're excited to have dog models represent our brand! Our goal is to collaborate with amazing pups and their humans by featuring them in our merchandise and showing our appreciation with complimentary merch. Stay tuned—we can't wait to launch our dog ambassador program!

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

    Email: jackierescuesdogs808@gmail.com