Return & Refund Policy

Thank you for shopping with us! Every item is made to order specifically for you. Because of this, we are unable to accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

Returns & Exchanges

Since all products are custom made, we do not accept returns or exchanges for:

• Ordering the wrong size, color, or design.

• Change of mind.

• Buyer remorse.

Please review sizing charts and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photos showing the problem.

Once reviewed, we will gladly arrange a replacement or refund at no additional cost.

Lost Packages

If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and determine the best resolution.

Order Changes & Cancellations

Because orders begin processing quickly after they are placed, we cannot guarantee cancellations or modifications once an order has been submitted. If you need to make a change, please contact us as soon as possible, and we'll do our best to help.

Contact Us

If you have any questions about your order, please reach out to us through our website's contact form or by email. We are always happy to help and will do our best to make things right.

Thank you for supporting our small business and helping us continue our mission of making a difference for dogs in need. Your support truly means the world to us.